Course Listing For Hospitality Management Courses

  • This course prepares students for success in their academic and professional careers. The foundation for learning is established for professional skill development through practical experience. Learner strengths are assessed and analytical, relational, and resilience skills are developed.

    Skills learned in this course include:

    • Communication Strategies
    • Emotional Intelligence
    • Hospitality Management
    • Information Literacy
    • Integration
    • Learning Styles
    • Presentations
    • Problem Solving
    • Project Collaboration
    • Writing

  • Focuses on developing leadership and communication skills by exploring such topics as self-concept, self-esteem, personal values, time and stress management, conflict resolution, and gender issues.

    Skills learned in this course include:

    • Active Listening
    • Communications
    • Conflict Resolution
    • Empathy
    • Interpersonal Communications
    • Leadership
    • Leadership Development
    • Nonverbal Communications
    • Servant Leadership
    • Time Management

  • The course focuses on the development and enhancement of effective business communication skills within the hospitality industry. The course is structured to blend theoretical knowledge with practical application, ensuring students are well-prepared to communicate effectively in various professional contexts.

  • Introduction to the discipline of anthropological studies to aid in the examination of social and cultural values, norms, and behavior. Students explore the cultural practices and impacts of tourism in relation to both host and guest communities, and travel as cultural practice. These concepts will be integrated with planning issues surrounding hospitality management, festivals management, event tourism, and destination management.

    Skills learned in this course include:

    • Anthropology
    • Economic Development
    • Economics
    • Hospitality Management
    • Management
    • Management Accounting
    • Negotiation
    • Sustainability
    • Sustainable Development
    • Tourism Market

  • Students explore and analyze the innovation process of taking an idea from inception to the marketplace and investigate their own creativity and innovation practices. Students can select their own project for using creativity and innovation for use in the hospitality industry.

    Skills learned in this course include:

    • Business Development
    • Creativity
    • Hospitality
    • Hospitality Management
    • Innovation
    • Millennials
    • Needs Analysis
    • New Product Development
    • Operations
    • Strategic Planning

  • Digital and social media strategies are essential to understanding hospitality industry customers, as well as for building brand awareness, promoting hospitality goods and services, and building ongoing relationships with customers. New media marketing strategies are analyzed and applied to hospitality management organizations and business objectives.

    Skills learned in this course include:

    • Brand Awareness
    • Communication Planning
    • Customer Experience
    • Digital Marketing
    • Forecasting
    • Internal Communications
    • Marketing Planning
    • Marketing Research
    • Marketing Strategies
    • Strategic Planning

  • Students develop an understanding of the principles associated with managing the customer experience, quality, and employee engagement. The skills needed to drive customer engagement and loyalty, and to develop a culture that focuses on and enhances the customer experience are key components of the course content. Students will apply the analytic and leadership skills associated with managing the customer experience, product and service quality, employee engagement, as well as formulate personal approaches to their application in the work environment.

    Skills learned in this course include:

    • Customer Experience
    • Employee Engagement
    • Hospitality
    • Leadership
    • Planning Tools
    • Problem Solving
    • Quality Of Services
    • Service Delivery
    • Service Quality
    • Strategic Planning

  • Students develop an understanding of the essential elements of talent management within a framework that focuses on human resource planning to improve business value and meet organizational goals. Essentials of talent recruitment, retention, development, and performance rewards will be addressed through practical applications and case study analysis.

    Skills learned in this course include:

    • Business Valuation
    • Career Development
    • Employee Retention
    • Human Capital
    • Human Resource Planning
    • Job Analysis
    • Management
    • Mentorship
    • Needs Analysis
    • Training And Development

  • Students learn how to build a team, improve teamwork and collaborations, and sustain team performance through continuous learning and improvement. Best practices for composing a team and aligning individual and team goals will be addressed. Establishing roles, building structures, and managing decision making to impact team performance will be addressed. Team processes, such as conflict resolution and building trust, will be analyzed and applied.

    Skills learned in this course include:

    • Conflict Resolution
    • Creativity
    • Decision Making
    • Leadership
    • Problem Solving
    • Team Building
    • Team Effectiveness
    • Team Leadership
    • Team Performance Management
    • Teamwork

  • Students will gain an overview of the practical application of accounting and financial concepts and processes that relate to the overall economic health of the organization. Emphasis will be placed on how to use these basic concepts to support organizational decision making and growth in the hospitality management environment. This course offers a practical approach to analyzing management reports and financial statements, as well as the preparation of accurate budgets and forecasts.

    Skills learned in this course include:

    • Accounting
    • Balance Sheet
    • Budgeting
    • Decision Making
    • Financial Analysis
    • Financial Statements
    • Forecasting
    • Income Statement
    • Management
    • Trend Analysis

  • Students will engage in independent research to propose a new product, service, or system innovation or improvement within a hospitality management setting. Students will conduct background research on the organizational context and problem setting and provide analysis of the financial, marketing, and other organization components necessary to implement a new product, service, or system innovation.

    Skills learned in this course include:

    • Business Case
    • Business Proposals
    • Customer Service
    • Innovation
    • Leadership
    • Management
    • Market Research
    • New Product Development
    • Proposal Development
    • SWOT Analysis