BRUIN Support

Office Hours:
All hours are Central Time Zone
Monday - Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

Phone: 1.402.293.2000 or 1.800.756.7920

Email: [email protected]

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Get Ready for Bruin Connect & Office 365 Updates

Bruin Connect will be receiving an upgrade as part of Microsoft’s global update of Multi-factor Authentication requirements. This upgrade will introduce two changes: one for the Bruin Connect login page, and one that may change the way you log in to Bruin Connect.

The first upgrade will take place on Monday, March 3, for the Bruin Connect login page. These changes will include:

• The "Security Image" associated with your Bruin Connect account, currently visible on the login page underneath the Bellevue University logo, will be REMOVED.
• The hidden links displayed under "Need help signing in?" will be auto-expanded, making them visible at all times.

The second upgrade will happen on Wednesday, March 5, as new Multi-factor Authentication (MFA) requirements will be implemented for Microsoft 365. After this upgrade, when signing in or accessing Microsoft 365 through Bruin Connect, whether on or off-campus, you may be prompted to complete a multifactor authentication (MFA) challenge after logging in through BRUIN Connect. These MFA prompts will occur at least once every 30 days.

Upgrade Schedule

Bruin Connect (login page): March 3, 6:00 PM to 8:00 PM CST
Microsoft 365 Requirements (MFA): March 5, 5:30 PM to 9:30 PM CST

Bruin Connect will remain available during these times, but users may experience brief periods of intermittent connectivity!

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Our Best Answer : How do I view what is needed for my Financial Aid to process?

How do I know what is needed to process my Financial Aid?

1. After logging into the Financial Aid Student Portal (See "How do I access the Financial Aid Student Portal?"), click on the DOCUMENTS option in the left-hand option menu.

NOTE: If a number appears in a red circle, that indicates how many documents are needed by the Financial Aid Office.

The Documents page will appear.

2. Click on the SHOW ALL DOCUMENTS button to view documents at all statuses.

All documents associated with your student record will appear.

Document Status Definitions:

Needed: Document needs to be completed and/or uploaded.
Received: Document has been uploaded or submitted.
Satisfied: Document has been reviewed by the Financial Aid Office, there are no errors, and no other action is needed.
Unsatisfied/Incomplete: Document has been reviewed by the Financial Aid Office, but there are errors that require further action.

3. Click on a NEEDED document to review the steps to complete the requirement.

The document instructions will be displayed.

NOTE: If there is a LINK within the instructions, students will first need to click the link to DOWNLOAD the document, then complete the form. Once complete, proceed to STEP 4.

4. Click on the UPLOAD A FORM button.

5. Click on the SELECT FILE button.

6. Select the desired file from the necessary folder on your computer.

NOTE: Students can select multiple documents at one time to upload via the Financial Aid Student Portal.

7. Click on the OPEN button.

8. Click on the UPLOAD button.

A notification will appear stating, “The file was uploaded.” The appropriate documents will then be uploaded/submitted and displayed with a RECEIVED status.

Screenshot, "This file was uploaded" message

9. Repeat the steps to upload all completed documents.

The display will state that “You’re all caught up on Required Documents!” This means that all documents have been received.

Screenshot, "You're all caught up on required documents" message

NOTE: Once you have submitted documents, the Financial Aid Office will review what you've submitted. If there are no errors, the document status will change from “Received” to “Satisfied.” If there are errors or additional information needed, the document status will change to “Incomplete-Needed,” and the action needed will be listed with the document instructions. Also, a “Missing Information" email will direct students to the Financial Aid Student Portal to submit any remaining necessary items.

End of Procedure

Submit a Technical Support Ticket

Email - [email protected] - Please include the following information:

First and Last Name
Student ID
Phone Number
Describe the problem you are having in as much detail as possible, including any links or class information that may be helpful.
Operating System (Windows, Mac)
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