BRUIN Support

Office Hours:
All hours are Central Time Zone
Monday - Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

Phone: 1.402.293.2000 or 1.800.756.7920

Email: [email protected]

Ask a Question


How do I know what is needed to process my Financial Aid?


1. After logging into the Financial Aid Student Portal (See "How do I access the Financial Aid Student Portal?"), click on the DOCUMENTS option in the left-hand option menu.

NOTE: If a number appears in a red circle, that indicates how many documents are needed by the Financial Aid Office.
 
Screenshot, FASP option menu

The Documents page will appear.
 
Screenshot, FASP Documents page

2. Click on the SHOW ALL DOCUMENTS button to view documents at all statuses.
 
Screenshot, Show Documents button

All documents associated with your student record will appear.

Document Status Definitions:

Needed: Document needs to be completed and/or uploaded.
Received: Document has been uploaded or submitted.
Satisfied: Document has been reviewed by the Financial Aid Office, there are no errors, and no other action is needed.
Unsatisfied/Incomplete: Document has been reviewed by the Financial Aid Office, but there are errors that require further action.

3. Click on a NEEDED document to review the steps to complete the requirement.
 
Screenshot, Document Status page

The document instructions will be displayed.

NOTE: If there is a LINK within the instructions, students will first need to click the link to DOWNLOAD the document, then complete the form. Once complete, proceed to STEP 4.

4. Click on the UPLOAD A FORM button.
 
Screenshot, Upload a form page

5. Click on the SELECT FILE button.
 
Screenshot, Select File dialogue

6. Select the desired file from the necessary folder on your computer.

NOTE: Students can select multiple documents at one time to upload via the Financial Aid Student Portal.

7. Click on the OPEN button.
 
Screenshot, Windows File Explorer

8. Click on the UPLOAD button.
 
Screenshot, Upload file dialogue

A notification will appear stating, “The file was uploaded.” The appropriate documents will then be uploaded/submitted and displayed with a RECEIVED status.
 
Screenshot, "This file was uploaded" message

9. Repeat the steps to upload all completed documents.

The display will state that “You’re all caught up on Required Documents!” This means that all documents have been received.
 
Screenshot, "You're all caught up on required documents" message

NOTE: Once you have submitted documents, the Financial Aid Office will review what you've submitted. If there are no errors, the document status will change from “Received” to “Satisfied.” If there are errors or additional information needed, the document status will change to “Incomplete-Needed,” and the action needed will be listed with the document instructions. Also, a “Missing Information" email will direct students to the Financial Aid Student Portal to submit any remaining necessary items.

End of Procedure

BRUIN Support Services provides assistance on a wide range of topics to students, faculty, and staff. The team is located inside the OneStop Welcome Center and can help with financial-related issues, transcript-related concerns, and technical support. Additionally, students can use the available meeting rooms to meet with their Enrollment Counselors or Student Coaches.

Submit a Technical Support Ticket

Email - [email protected] - Please include the following information:

  • First and Last Name
  • Student ID
  • Phone Number
  • Describe the problem you are having in as much detail as possible, including any links or class information that may be helpful.
  • Operating System (Windows, Mac)
  • Browser (Firefox, Chrome, IE, Edge, Safari, etc.)