Adobe Creative Cloud Software Download and Install Procedures
The following information details the procedures for students to access, download, and install Adobe Creative Cloud software packages for relevant courses offered at Bellevue University (E.g. AR 210, AR 310), when the software is provided as part of the course .
There are additional courses offered at Bellevue University that also utilize Adobe and Creative Cloud software or services, but the method for acquiring the software may differ from what is detailed in this article. Please refer to the details within your course regarding Adobe software or contact your instructor with any questions you may have on this matter.
IMPORTANT! Due to the multiple methods of authentication and software installation, the steps detailed below may vary slightly to what you see during this process.
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Windows Install MacOS Install Running Adobe Creative Cloud Software Potential Install Problems Getting Help
IMPORTANT! The versions of Adobe Creative Cloud software products available from the Microsoft Store are limited-feature, "online-only" versions, which are not supported for use in your courses. This means that computers running Windows in "S mode " are not capable of installing the Adobe Creative Cloud software needed for your courses. If your computer is running Windows in "S mode," you have the following options:
⇒ Use a different computer; one that is running Windows in its standard mode, or... ⇒ On the same computer, switch out of "S mode" for FREE using the instructions provided by Microsoft: Switching out of S mode in Windows
One of the options above is required
https://bruinconnect.bellevue.edu/
2 – Click on the Adobe Creative Cloud tile.
IMPORTANT! If this tile is not listed on your Bruin Connect Dashboard, you have not yet been granted access. If you do not have access by the first day of class, please check the BRUIN Student Portal or contact your Student Coach to make sure you have been enrolled in the course. If you do not get enrolled until after the course has already begun, you should receive access by the following business day. If all criteria have been met and you still do not have access, please contact Bruin Support Services for assistance.
3 – You will be prompted to log into your Adobe account, which will be created for you after enrolling in the course, no more than 3 days before the first day of class. To log in, enter your full STUDENT EMAIL ADDRESS , then click CONTINUE .
NOTE: Because you have already logged into Bruin Connect during Step 1, you should not be prompted to enter your password. However, you may be required to log in a second time in a later step.
4 – Within your Adobe account, click on the menu icon in the upper-right corner, then select CREATIVE CLOUD .
5 – The applications available to you will be listed. Select the DOWNLOAD button for CREATIVE CLOUD .
NOTE: The Creative Cloud software must be installed first . The Photoshop and Camera Raw software packages will be installed later (beginning at Step 11) using the Creative Cloud interface. Selecting the “Photoshop” download option will not change the installation process detailed in this article.
NOTE: Once selecting DOWNLOAD, the messages on your screen may differ depending on which web browser you are using (Edge, Chrome, Firefox, etc.). This article shows the process using MS Edge.
6a – Once the download is complete, you may launch (open) the installer from your browser's Download notification.*
NOTE: *The installer must be run using ADMINISTRATOR ACCESS PRIVILEGES. Attempting to run the installer without "admin" access may result in a user access error. If you see the error below, click the QUIT INSTALLATION button, then proceed to Step 6b.
6b – Locate the installer package on your computer. It can normally be found in your DOWNLOADS folder (Example: C:\Users\%USERNAME%\Downloads\ ).
6c – Once you have located the installer package, RIGHT-CLICK on the file and select RUN AS ADMINISTRATOR . If prompted, enter your Windows Administrator user login information to continue.
7 – As the Creative Cloud software installs (see status box ), you will be presented with an optional two-question survey. Select the appropriate answer, then click CONTINUE , then DONE . You may also select the option to SKIP QUESTION .
NOTE: Once the Creative Cloud software is installed, the interface should open automatically. The Creative Cloud icon should also now be running in your Taskbar.
NOTE: If you experience any problems during the preceding install process, please refer to the Potential Install Problems section.
8a – If the Creative Cloud interface does not open automatically, you may do so manually by clicking directly on the Creative Cloud TASKBAR ICON ...
8b – …or from your WINDOWS START MENU .
9a – At this point, you may be prompted to log into your Adobe account (via Bruin Connect). If so, please log in as follows:
9b – Once authenticated (if applicable), the Creative Cloud interface will open normally.
NOTE: Your login will be saved, preventing you from having to do so every time you open the application.
10 – Once open, you may be presented with a “Welcome” message. Simply click the DONE button to close the message.
Installing Adobe Creative Cloud Software
IMPORTANT! The following steps detail the install of the Photoshop Image Editing software. However, the install process is the same for all Adobe Creative Cloud software packages.
11 – Under the heading "Available in your plan ," locate the "Photoshop " (or any other required software package ) tile and click INSTALL .
12 – You will be presented with the option to take a virtual tour of the Photoshop software, as well as monitor the installation process. When ready, simply click NEXT and DONE where indicated.
NOTE: At this point, you may minimize the Creative Cloud window and work on other things.
13 – Once the installation is complete, a notification message will be displayed in your Taskbar.
IMPORTANT! Before proceeding any further, please REBOOT YOUR COMPUTER
NOTE: Once logged back into your computer, you will have multiple options for opening Adobe Creative Cloud software.
From the Creative Cloud interface:
1 – Click the Creative Cloud icon in your Task Bar
2 – The Creative Cloud interface will open. Under "All Apps," you will see that the Photoshop and Camera Raw software (or any other Adobe Creative Cloud software packages ) have now been installed. Click the OPEN button for "Photoshop ."
3 – The Photoshop image editing software will open.
4 – When running it for the first time, you may be presented with an information box. Click the X in the UPPER-RIGHT corner to close the message.
The download and install process for MacOS is nearly identical to that of Windows, with only small OS-based variations in how the installer package is opened and authorized to run. Please refer to the embedded video to view the process in its entirety, from the initial login step to running the Photoshop software.
VIDEO
When installing on Windows, one known install issue causes the Creative Cloud software to freeze while attempting to auto-launch. If this happens, you will see the following error.
In this situation, do not close the application window . Instead, wait for the computer to display the following dialogue box, then click REPAIR.
At this point, the Creative Cloud installer should re-launch on its own and run the repair process.
Once complete, it is recommended that you REBOOT YOUR COMPUTER STEP 8A/B
For difficulties you experience using Adobe Creative Cloud software , please contact your instructor
technical problems during the installation process , you may contact Bruin Support Services
Adobe, Creative Cloud, Photoshop, and Camera Raw are either registered trademarks or trademarks of Adobe in the United States and/or other countries. Keywords: Adobe, Creative Cloud, Photoshop, Photography, AR210, AR220
