BRUIN Support

Office Hours:
All hours are Central Time Zone
Monday - Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

Phone: 1.402.293.2000 or 1.800.756.7920

Email: [email protected]

Ask a Question

Our Best Answer : Internet Browser Support


The purpose of this support article is to provide guidance on browser updating, configuration, and troubleshooting.

SUPPORTED BROWSERS

The most recent version of Chrome or Firefox is recommended.  While Safari and Microsoft Edge may be suitable for some coursework, they may not provide an optimal course experience.  Refer to the Bellevue University’s Technical Requirements page for additional information.

SUGGESTED BROWSER SETTINGS

It's essential to configure your browser settings correctly to access university websites and online services. Here are some recommended settings:

      Security Settings: Set security levels to medium or higher to protect against potential security threats while browsing. 

• Google Chrome Win & Mac
• Mozilla Firefox Win & Mac
• Safari Mac
• Microsoft Edge Win & Mac

      Pop-up Windows: Disable pop-up blockers for University websites to access important notifications and resources.

• Google Chrome Win & Mac
• Mozilla Firefox Win & Mac
Safari Mac
Microsoft Edge Win & Mac

      Cookies: Enable cookies to allow for personalized browsing experiences and access to certain university platforms.

• Google Chrome Win & Mac
Firefox Win & Mac
Safari Mac
Microsoft Edge Win & Mac

      JavaScript: Make sure JavaScript is enabled to ensure full functionality of interactive elements on university websites. 

• Google Chrome Win & Mac
• Firefox Win & Mac
Safari Mac
Microsoft Edge Win & Mac

      Ad-Blockers: Disable Ad-Blockers to access functionality within University websites and platforms. For example: Adopt guides within Blackboard. This may be done from your browser's extension management options, or from within the browser settings.

• Google Chrome: Win & Mac 
• Microsoft Edge: Win & Mac
• Mozilla Firefox: Win & Mac
• Safari: Mac

TROUBLESHOOTING

Below are common troubleshooting options when experiencing technical issues with university websites.

      Clear Browser Cache: Clearing your browser cache may resolve many browsing issues by removing outdated or corrupted files stored in your browser.

• Google Chrome Win & Mac
• Firefox Win & Mac
Safari Mac
Microsoft Edge Win & Mac

      Disable Extensions/Add-ons: Temporarily disable browser extensions to identify if any third-party add-ons are causing compatibility issues.

• Google Chrome Win & Mac
• Firefox Win & Mac
Safari Mac
Microsoft Edge Win & Mac

      Update Browser: Ensure your browser is up to date with the latest version available to benefit from performance improvements and security patches.

• Google Chrome (Recommended)
Firefox (Recommended)
Safari
Microsoft Edge

      Try Another Browser: If issues persist, try accessing university websites using a different supported browser to determine if the problem is browser specific.

TECHNICAL ASSISTANCE

Contact Bruin Support Services for technical assistance.

 

Do you see something in this article you would like to provide feedback on? Let us know!

Keywords: System Requirements, Browsers, Chrome, Firefox, Safari, Edge, Technical


BRUIN Support Services provides assistance on a wide range of topics to students, faculty, and staff. The team is located inside the OneStop Welcome Center and can help with financial-related issues, transcript-related concerns, and technical support. Additionally, students can use the available meeting rooms to meet with their Enrollment Counselors or Student Coaches.

Submit a Technical Support Ticket

Email - [email protected] - Please include the following information:

  • First and Last Name
  • Student ID
  • Phone Number
  • Describe the problem you are having in as much detail as possible, including any links or class information that may be helpful.
  • Operating System (Windows, Mac)
  • Browser (Firefox, Chrome, IE, Edge, Safari, etc.)