BRUIN Support

Office Hours:
All hours are Central Time Zone
Monday - Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

Phone: 1.402.293.2000 or 1.800.756.7920

Email: [email protected]

Ask a Question


Kivuto is an online store that offers discounted computer software and other products to current Bellevue University students. The university is able to provide this benefit through agreements with our software partners.
 
IMPORTANT!

The Office 365 Productivity Suite, formerly offered at no charge through Kivuto, is now available directly from the Office 365 Portal. For help downloading Office 365 free of charge (currently enrolled students only), please see Microsoft Office 365 for Bellevue University Students and Alumni.

Microsoft Imagine (formerly Dreamspark, formerly Microsoft Developer Network - Academic Alliance (MSDNAA)) is no longer hosted through Kivuto. This service, exclusive to Information Technology (STEM) faculty and students, is now offered through Azure Dev Tools for Teaching. For more information, please visit https://azureforeducation.microsoft.com/devtools.

Accessing Kivuto
In order to access Kivuto, you will login using an account that is created for you automatically. This account will be available to you by the start of your first week of classes. To activate the account, you will be required to complete the registration process in one of two ways.

Registration Email
When your account is created (approx. 1 week before your first class), you will receive an automated email message from [email protected] at your Office 365 Student Email account. If you do not see this message in your Inbox, please check your JUNK EMAIL folder. Click the Complete Your Registration link within the email. This will take you to the Kivuto registration page. Follow the on-screen instructions to complete the registration process.

Self Service
1 - Go to HTTPS://BELLEVUE.ONTHEHUB.COM.

2 - Click the REGISTER button to the right of the Sign In fields.

Kivuto Registration Button
3 - Enter your Bellevue University Office 365 Student Email address (@my365.bellevue.edu).

4 - Click CONTINUE.

Kivuto Registration Email Verification Screen

5 - Follow the on-screen instructions to complete your registration.

Details Regarding Purchases
If a license code is required for your software, the code will not be emailed to you. Instead, the code can be found under the YOUR ACCOUNT/ORDERS section.

Kivuto Your Account/Orders Menu Selection
IMPORTANT!
 
For Microsoft applications, access to download the software and view the license key is available for only 30 days from the date of purchase. However, extended access to the download and license key is available for an additional fee. If you choose not to add this option, DO NOT DELETE YOUR DOWNLOADED INSTALL FILE OR LICENSE KEY FROM YOUR COMPUTER. You will not be able to recover it from the Kivuto store in the future. Therefore, be sure these files are backed up to a safe location. Using both an external location (another computer, physical storage media, or both) and a cloud storage service (e.g. OneDrive) is highly recommended.

Your software and its license key will be valid for ONE (1) YEAR. At the end of that year, you may renew the license for an additional year through your Kivuto account. However, once you graduate or are no longer a student, you will no longer be able to renew your licenses.

Questions
For questions about purchases, downloading, or installing software, please contact Kivuto support. For account issues and software licensing problems, please contact BRUIN Support Services .

BRUIN Support Services provides assistance on a wide range of topics to students, faculty, and staff. The team is located inside the OneStop Welcome Center and can help with financial-related issues, transcript-related concerns, and technical support. Additionally, students can use the available meeting rooms to meet with their Enrollment Counselors or Student Coaches.

Submit a Technical Support Ticket

Email - [email protected] - Please include the following information:

  • First and Last Name
  • Student ID
  • Phone Number
  • Describe the problem you are having in as much detail as possible, including any links or class information that may be helpful.
  • Operating System (Windows, Mac)
  • Browser (Firefox, Chrome, IE, Edge, Safari, etc.)